REFUND AND CANCELLATION POLICY
This policy governs the cancellation of any Order for a Product placed by you as the user of the Wynbee.com Platform ("Refund and Cancellation Policy"). Any reference to "you" or "User" or "User's" in this Refund and Cancellation Policy, means you the User of the Platform buying Products displayed on the Wynbee.com Platform, which is owned and operated by Pezla solutions Private limited (hereinafter referred to as "the Company" "we" "us" or "our") solely for personal use and/or accessing and using the Platform for purchasing Products ("Services") in the manner as set out in the terms and conditions available at [Insert Link to Terms and Conditions] ("Terms and Conditions"). Each capitalized term not defined but used in this Refund and Cancellation Policy shall have the same meaning as ascribed to such term in the Terms and Conditions.
Please note that there may be certain Orders, made by you for any of the Products displayed on the Site, which the Company may be unable to accept. We reserve the right, at our sole discretion, to refuse or cancel any Order for any reason. This Refund and Cancellation Policy identifies and sets out some situations that may result in cancellation of your Order by the Company.
Accordingly, an Order for the identified Product(s) may be cancelled by the Company on occurrence of the following circumstances:
(a.)the Product is no longer available or is temporarily unavailable;
(b.)there are limited quantities of the identified product(s) available for sale the same product has been ordered by another User prior to your Order;
(c.)inaccurate or insufficient Shipping Address or other detail(s) have been provided by the User at the time of placing the Order;
(d.)the Product is requested to be delivered at a location where the Company does not cater or is otherwise inaccessible; or
(e.)there are inaccuracies, defect or errors in the identified Product(s) or its pricing information; or
(f.)any malpractice is identified by the Company (including any suspicious or fraudulent transaction) on part of the user while placing any order for a product; or
(g.)any defect regarding the quality of the Product identified prior to delivery;
(h.)Non availability of the User at the Shipping Address at the time of delivery.
In the event, the Company determines, that a User is transacting through more than one account or availing referral or discount vouchers, if any, fraudulently, the Company shall have the right to cancel any Orders placed by such User, at its sole discretion. Further, the Company also reserves the right to recover costs of the Products, collection charges and/or any other related charges from the User, using the Platform fraudulently. In case of fraudulent transactions, the Company has the right to delete the account of such User and cancel all pending Orders, without any liability whatsoever. It is hereby clarified that the Company shall have no liability to refund the transaction amount in case of cancellation due to the aforementioned reasons.
We may also require additional verification or information before accepting any Order placed by you. We will contact you on the details provided by you to us at the time of placing the Order, subject to the Terms and Conditions, if all or any portion of your Order is cancelled or if additional information is required by us to accept your Order. If your Order is cancelled after your credit card/debit card/account/E-Wallet has been charged, the Company shall reverse the transaction amount in relation to such Order back in your card/debit card/account/E-Wallet as maybe intimated to you.
Cancellation request by the User:
In case of requests for Order cancellations, we reserve the right to accept or reject requests for Order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the Order has not been processed / approved by us, we shall cancel the Order.
A request for cancellation for an Order, which has already been confirmed by us, shall be valid and accepted only if it is made prior to dispatch of the Order on the Platform, subject to this Refund and Cancellation Policy. We shall intimate once your Order is dispatched. The time at which any Order is made by you for any of the Product(s) shall be recorded by the Company at its sole discretion and such time shall not be disputed by you. As part of our usual business practice, if we receive a cancellation request by you within the above-mentioned period, we shall cancel the Order and refund the entire transaction in relation to such Order paid by you at the time of placing the Order and by using any of the payment methods available on the Platform if such amount is charged from your payment card at the time an Order for a Product was placed by you. If a request is made by you after the above-mentioned period, we shall refund the transaction amount, however, it is clarified that your refund will be initiated only after the confirmation from the respective seller that the product is returned back to the store/ seller.
The User agrees that in case of cash on delivery products, no cancellation requests shall be accepted after the dispatch of the Order and any such cancellation request shall be invalid and the User shall be liable to make payments for the Products ordered in accordance with the Terms and
Conditions and Policies of the Company.
The User agrees not to dispute the decision made by the Company in relation to the determination of dispatch time and the applicable Cancellation Fee and accept the Company's decision made in response to any cancellation request made by the User.
In case of partial cancellation of Order in accordance with the aforementioned terms, we shall endeavor to refund the transaction amount in relation to the Product for which the Order has been cancelled. In the event, the third party payment gateway service provider does not permit a partial refund of the transaction amount, the entire Order in relation to all the Products ordered shall be cancelled and the entire transaction amount will be refunded to you. In such cases, the User will be required to again place an order for the Products, the User wishes to purchase.
The timeline for processing of refund may vary from 3-10 business days depending on the mode of payment used by you at the time of placing the Order.
In case you want to cancel an Order please contact our customer delight team, the details of which are provided below:
Any dispute regarding a cancellation request will be governed by this Refund and Cancellation Policy and by the laws of India and courts of Mumbai shall have exclusive jurisdiction.