App Privacy Policy
Last updated: March 2026
Wynbee Smart Home (“Wynbee”, “we”, “our”, or “us”) provides the Wynbee Smart Home mobile application and related services (the “App” and collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect information about users of our App.
By installing or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not install or use the App.
1. Information We Collect
The information we collect depends on how you use the App.
1.1 Information you provide to us
We may collect:
Account information: name, email address, mobile number, password, profile details.
Smart home configuration: home name, room names, device names, scenes, and automation settings you create.
Support and communication data: information you provide when you contact us by email, phone, chat, or through in-app forms (including logs or screenshots you choose to share).
Order and billing information (if applicable): address, contact details, and order details for installations or services. Payment card data is handled by our payment processors and is not stored by us in the App.
1.2 Information collected automatically
When you use the App, we automatically collect:
Device and technical data: device model, operating system version, unique device identifiers, app version, language, and mobile network information.
Usage and diagnostics: app screens viewed, button taps, feature usage, error reports, and crash logs (for example, via Firebase Crashlytics).
Log information: IP address, timestamps, and basic event logs when you connect to our servers.
If enabled by you or your device settings, we may also collect:
Approximate location: derived from IP address or system services, used only where required for regional features or service availability (for example, to show location-specific options or comply with local requirements). We do not collect precise GPS location unless explicitly stated and consented to in-app.
1.3 Information from third parties
We may receive information about you from:
Authentication / platform providers (for example, Google sign-in, if used).
Payment and logistics partners involved in installations or purchases.
Analytics, crash, and messaging providers that process data on our behalf (for example, Firebase services).
2. How We Use Your Information
We use information for the following purposes:
Provide and operate the App: create and manage your account, connect and control smart home devices, execute scenes and automations, and maintain core functionality.
Maintain security and integrity: authenticate log-ins, detect and prevent fraud or abuse, and secure our systems and users.
Improve and develop the Services: monitor performance, fix bugs, analyze usage trends, and develop new features and integrations.
Customer support and communication: respond to your inquiries, provide technical assistance, send service-related notifications (for example, security alerts, device status notifications, changes to terms and policies).
Legal and compliance: comply with applicable laws, regulations, and legal processes, enforce our terms, and protect the rights, property, and safety of Wynbee, our users, and others.
We do not sell your personal information.
3. Legal Bases (where applicable)
Where required by law (for example, in the EU/EEA or UK), we rely on the following legal bases:
Performance of a contract (providing the App and related services).
Legitimate interests (ensuring security, improving the App, customer support).
Consent (for optional features such as certain analytics, marketing communications, or access to device permissions beyond what is strictly necessary; you may withdraw consent at any time in settings or by contacting us).
4. Permissions and Access on Your Device
The App may request certain Android permissions and access to device features. We only request what is necessary for the functions you choose to use, and we access data in accordance with this policy and Google Play’s User Data and Permissions policies.
Examples (adjust to your actual permissions):
Network access (INTERNET, ACCESS_NETWORK_STATE): to connect your app to Wynbee servers and smart home devices.
Wi-Fi / local network or nearby devices: to discover and control compatible devices in your home network.
Notifications (POST_NOTIFICATIONS): to send alerts and updates about device status, automations, and account activity; you can manage notifications in system settings.
Approximate location (if used): to support location-based features or regional content; we do not use this for continuous tracking or advertising.
You can manage permissions in your device settings. Disabling certain permissions may limit some App features.
5. How We Share Your Information
We share information only as described below:
Service providers and partners: with third-party vendors who perform services on our behalf, such as cloud hosting, analytics, crash reporting, customer support tools, payment processors, and logistics/installation partners. They are allowed to process data only according to our instructions and under appropriate confidentiality and security obligations.
Affiliates: within the Wynbee group of companies for internal operations consistent with this policy.
Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to this policy or a successor policy with at least equivalent protections.
Legal and safety: where required by law or valid legal process, or to protect the rights, property, or safety of Wynbee, our users, or others.
With your consent: when you explicitly authorize sharing, for example when linking Wynbee with third-party platforms or services (such as voice assistants or partner apps).
We do not share personal information with third parties for their own independent advertising or profiling, unless we explicitly tell you and obtain your consent where required.
6. Data Retention
We keep personal information for as long as needed to provide the Services, operate our business, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, we will delete it or anonymize it in accordance with applicable laws. If you delete your account, we will remove or anonymize personal data associated with it, subject to any legal retention requirements.
7. Data Security
We use appropriate technical and organizational measures to protect personal information, including encryption in transit (HTTPS/TLS) and restricted access to systems handling user data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If you believe your account or interaction with us is no longer secure, please contact us immediately using the details below.
8. Your Rights and Choices
Depending on your location, you may have the following rights over your personal information:
Access: request a copy of the personal information we hold about you.
Correction: request that we correct inaccurate or incomplete information.
Deletion: request that we delete personal information, subject to certain exceptions.
Restriction / objection: request that we restrict or stop certain processing.
Data portability: request a structured, commonly used format of certain information.
Withdraw consent: where processing is based on consent, you may withdraw it at any time.
You can exercise many of these rights through in-app settings (such as updating your profile or disabling certain features) or by contacting us at the email below. We may need to verify your identity before responding.
You can opt out of marketing emails at any time by using the unsubscribe link in those emails. We may still send service-related communications (for example, about your account or transactions).
9. Children’s Privacy
The App is not directed to children under 16, and we do not knowingly collect personal information from children under this age. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. International Transfers
Your information may be stored and processed in countries other than your own, including regions where data protection laws may differ. When we transfer personal data internationally, we do so in accordance with applicable laws and use appropriate safeguards, such as contractual protections.
11. Links and Third-Party Services
The App and our website may contain links to third-party websites or services, or offer integrations with third-party platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information or connecting your Wynbee account.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice in the App or by email.
Your continued use of the App after the effective date of an updated policy means you accept the changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:
Wynbee Smart Home
Bombay Market Apartments, Janata Nagar, Tardeo
408–409, Mumbai, Maharashtra 400034, India
Email: info@wynbee.com
terms & conditions
Effective Date: March 15, 2015
By checking the box below and/or using Pezla Solutions Pvt. Ltd. (“Wynbee”) products, devices, or apps, you agree to the following Terms and Conditions, including any future amendments or updates. By accepting, you specifically acknowledge that you have read this entire Agreement and understand all of its terms and conditions, including but not limited to:
Paragraph 2: Limitation of Liability
Paragraph 3: No Warranty
Paragraph 4: Indemnification and Subrogation Waiver
Definitions
For the purposes of this Agreement:
“Agreement” refers to this Terms and Conditions document.
“Product” or “Wynbee System” refers to the iCamera, iCamera Keep, CubeOne, Remote Tags, Motion Sensors, Contact Sensors, Smoke Detectors, Siren, and related applications (“Apps”) you purchase, acquire, or use.
“Premises” means the location where you choose to use the Product.
“Company” or “Wynbee” refers to Pezla Solutions Pvt. Ltd., its owners, directors, officers, shareholders, partners, subcontractors, independent contractors, employees, distributors, retailers, agents, and assigns.
“You” or “Your” refers to the individual(s) who purchase, acquire, and/or use the Product, download the App, and/or execute this Agreement.
“Product Sensor(s)” means Motion Sensors, Contact Sensors, Siren, and Smoke Detectors that form part of the Wynbee System.
Limitation of Liability, Waiver, and Liquidated Damages
Wynbee and its affiliates, including directors, officers, employees, subcontractors, distributors, and agents, are not insurers, and this Agreement is not an insurance policy or a substitute for one.
You acknowledge and agree that the Product does not guarantee protection against burglary, theft, property damage, fire, smoke, bodily injury, or any other type of loss or emergency. You are solely responsible for determining and maintaining your insurance coverage and agree to look exclusively to your insurer for compensation for any such losses or damages.
You release Wynbee from all claims, damages, and expenses resulting from your use or misuse of the Product, including failure of the Product to perform, your failure to comply with any applicable law, or any act or omission of Wynbee.
Because the actual damages resulting from any failure of the Product are difficult to determine, you agree that Wynbee’s total liability to you for any and all losses or damages shall not exceed the amount you paid for the Product.
In no event will Wynbee be liable for lost profits, lost savings, incidental, indirect, special, exemplary, or consequential damages, even if Wynbee has been advised of the possibility of such damages.
This limitation applies regardless of the cause, whether based on negligence, contract, warranty, product liability, or any other theory. You acknowledge that:
You had the opportunity to negotiate this limitation of liability with Wynbee;
This limitation does not conflict with other provisions of this Agreement; and
It does not render any provision ambiguous.
You further release Wynbee from all claims arising from the deactivation of Product Sensors or creation of customized profiles where some sensors are deactivated. You understand that deactivated sensors will not trigger alerts even if a break-in occurs at those entry points.
Limited Warranty
Wynbee warrants that its Products are free from defects in materials and workmanship under normal use and installation as per Wynbee’s user manual for one (1) year from the date of purchase.
This warranty is void if physical damage occurs due to:
Removal or replacement of electronic components;
Improper battery usage;
Tampering with the device shell or casing;
Unauthorized access to internal components (except for permitted battery replacement).
To the extent permitted by law, this warranty and the remedies provided are exclusive and replace all other warranties, whether oral, written, statutory, express, or implied.
Wynbee disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Where such warranties cannot be disclaimed, they are limited to the duration of this express warranty, and Wynbee’s sole obligation is to repair or replace defective products.
This warranty does not cover issues caused by:
Improper maintenance;
Non-Wynbee parts or accessories;
Operation outside product specifications;
Abuse or misuse;
Normal wear and tear; or
Unauthorized modification or alteration.
Indemnification and Subrogation Waiver
You agree to indemnify, defend, and hold harmless Wynbee from all claims, damages, losses, costs, and attorney’s fees arising out of or related to your use of the Product, including claims that it failed to perform.
You further waive any right of subrogation your insurer may have against Wynbee. This waiver applies to all forms of subrogation—equitable or conventional—and binds all assignees or subrogees of your rights.
You may not enter into any settlement affecting Wynbee’s rights without Wynbee’s prior written consent.
Installation and Use
You acknowledge that the Product is self-installed and that you are solely responsible for:
Proper installation and testing;
Selecting installation locations;
Ensuring compliance with all laws and codes;
Monitoring notifications and responding to alerts.
Wynbee does not provide traditional monitoring services and is not responsible for responding to any alerts or notifications. You alone must ensure the Product functions properly.
Customer Responsibilities
You agree to:
Comply with all applicable laws regarding privacy, recording, and surveillance;
Use the Product only for personal purposes; and
Maintain a secure password to prevent unauthorized access.
You agree to indemnify Wynbee against any claim arising from unauthorized access to your account or your failure to comply with legal obligations.
Additional Equipment
All future purchases or updates to the Product—hardware, firmware, or software—remain subject to this Agreement, including Sections 2, 3, 4, and 19.
Limitations of the Product
You acknowledge that all alarm systems, including Wynbee Products, are subject to failure due to causes outside the manufacturer’s control, including interference, power loss, ISP issues, or sensor deactivation. You are responsible for maintaining notification settings, active accounts, and covering any service charges incurred from your carrier or email provider.
The iCamera Keep provides five (5) minutes of cloud storage. Once full, the oldest recordings are automatically overwritten without notice and are irretrievable.
Transmission of Data
You understand that data transmission relies on third-party services (e.g., Internet, power lines, cellular networks) that may be interrupted. Wynbee is not responsible for data loss or failed transmission due to these factors. You are solely responsible for ensuring proper connectivity.
Wynbee’s Default
If Wynbee breaches this Agreement, you must provide written notice specifying the issue and allow 20 business days for Wynbee to cure the breach. If the breach is remedied within that time, the Agreement continues without interruption.
Consent to Record, Disclose, and Use Communications
You are solely responsible for obtaining any necessary consent required by law for recording, disclosing, or using communications or video captured by the Product.
By using the iCamera Keep, you authorize Wynbee to store video data on its cloud. Wynbee uses commercially reasonable efforts to protect your recordings, but you acknowledge that unauthorized access may occur. You agree to indemnify and hold Wynbee harmless from any claims arising from such access or from the storage of your video data.
Exclusions and Limitations
Nothing in this Agreement excludes any condition, warranty, or right that cannot be lawfully excluded. Some jurisdictions may not permit certain limitations of liability, in which case only lawful limitations shall apply.
Entire Agreement
This Agreement, along with any accompanying policies or notices, constitutes the entire agreement between you and Wynbee and supersedes all prior understandings or agreements.
Choice of Law and Jurisdiction
This Agreement is governed by the laws of India, without reference to its conflict of law rules. You and Wynbee consent to the exclusive jurisdiction of the courts located within India for any legal action arising from this Agreement.
Waiver and Severability
Failure by Wynbee to enforce any provision of this Agreement does not constitute a waiver. If any term is found invalid, the remaining provisions will continue in full effect.
Statute of Limitations
All claims or legal actions against Wynbee must be filed within one (1) year from the date of the incident giving rise to the claim.
No Third-Party Beneficiaries
This Agreement creates no rights for any third party unless expressly stated otherwise.
Limit on Alerts (India Users Only)
To prevent misuse, each user is limited to 30 phone alerts and 30 SMS alerts per calendar month.
You may contact Wynbee customer service to request additional alerts. Approval is at Wynbee’s sole discretion. Abuse or excessive use will result in enforcement of the standard monthly limit.
SDK and API Terms
(a) Limitation of Liability
All limitations under Section 2 apply equally to Wynbee’s Software Development Kit (“SDK”) and Application Programming Interface (“API”). In no event shall Wynbee’s total liability exceed the amount you paid for the Product.
(b) No Warranty
The SDK and API are provided “as is” and “as available,” without any warranty. Wynbee disclaims all implied warranties, including merchantability, fitness for purpose, and accuracy. You assume full responsibility for any use or reliance on the SDK or API.
(c) Indemnification
You agree to indemnify and hold Wynbee harmless from all claims arising out of your use or development with the SDK or API, including intellectual property violations or misuse.
Binding Agreement and Amendments
This Agreement becomes binding upon your purchase of any Wynbee Product.
Headings are for convenience only and do not affect interpretation. Any modification to this Agreement must be in writing and signed by both parties.
This Agreement is binding on your heirs, executors, administrators, and successors, and is governed by the laws of India. The interpretation of this Agreement shall not be construed against the drafter.
Return & warranty policy
Pezla Solutions Pvt. Ltd. (“Wynbee.com”) warrants the Wynbee hardware (the “Product”) against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase by the original purchaser (“Warranty Period”).
Under this Limited Warranty, if a defect arises and a valid claim is received by Wynbee within the Warranty Period, Wynbee will, at its discretion and to the extent permitted by law:
Repair the Product using new or refurbished parts; or
Replace the Product with a new or refurbished Product.
Please refer to Wynbee’s Terms & Conditions for additional information.
The warranty for any replacement Product or component assumes either the original Product’s remaining warranty period or one year from the date of replacement or repair, whichever is longer.
When a Product is replaced, the replacement item becomes your property, and the replaced item becomes the property of Wynbee.
To obtain warranty service, the Product must be freight prepaid, securely packed in its original packaging, and sent to the specified address along with proof of purchase.
Exclusions and Limitations
This Limited Warranty applies only to Products manufactured by or for Wynbee and identifiable by the “Wynbee” trademark, trade name, or logo affixed to them. It does not apply to:
(a) Wynbee products or services other than the specific Product covered by this warranty;
(b) Non-Wynbee hardware products;
(c) Consumables (such as batteries); or
(d) Software, even if packaged or sold with the Product or embedded within it.
Please refer to the applicable software licenses for your rights regarding software use.
This Limited Warranty does not cover the cost of returning the Product to Wynbee — this cost is the responsibility of the customer.
No Wynbee reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term of this warranty is found to be illegal or unenforceable, the validity and enforceability of the remaining terms shall not be affected.
Please refer to Wynbee’s Terms & Conditions for further details on warranty terms.
Return Policy
For Products purchased directly from Wynbee’s website (www.wynbee.com), this return policy allows you to return the Product after obtaining a Wynbee Return Material Authorization (“RMA”) within 14 days of the shipment date from Wynbee.
If the returned Product is in its original condition, unused, and in its original packaging, Wynbee will offer either:
An exchange, or
A refund of the purchase price paid.
Refunds will be issued to the original payment method used for the purchase. To obtain an RMA, please contact Wynbee’s Customer Service Department. The Product must be received by Wynbee within 10 days after the RMA has been issued.
Geographic Limitations
Pezla Solutions Pvt. Ltd. (Wynbee.com) does not accept returns or exchanges for purchases made outside India.
This Return Policy applies only to purchases made directly through Wynbee.com for delivery within approved serviceable areas in India.
If you purchased a Wynbee Product from another retailer or distributor, please follow their respective return policy.
Return Requirements
All returned Products must be:
In original, unopened, and unmarked packaging;
Accompanied by all accessories, manuals, documentation, and registration materials; and
Returned with the RMA number clearly included.
Shipping and handling charges, as well as any applicable taxes (e.g., state, customs, VAT, or GST) are non-refundable. You are responsible for prepaying all return shipping charges and assume all risk of loss or damage while the Product is in transit to Wynbee.
If a Product is returned to Wynbee under any of the following conditions, Wynbee reserves the right to refuse delivery or charge a restocking fee:
(a) Returned without a valid RMA;
(b) Returned after the 10-day RMA period; or
(c) Returned without proper or original packaging.
The time required to credit your account may vary based on your payment method and processing times.
Contact Information
To request a return authorization and shipping address, please email:
contact@wynbee.com
If you purchased a Wynbee Product through one of our retail partners and wish to request an exchange or return, please contact the retailer directly.
For additional questions or assistance, please contact us at:
contact@wynbee.com
Effective Date: February 1, 2017
Refund & cancellation policy
This Refund and Cancellation Policy (“Policy”) governs the cancellation of any order (“Order”) for a product (“Product”) placed by you as a user (“you”, “User”, or “your”) on the Wynbee.com Platform (“Platform”).
The Platform is owned and operated by Pezla Solutions Private Limited (“Company”, “we”, “us”, or “our”). This Policy applies to all purchases made by a User on the Platform for personal use and/or while accessing or using the Platform to purchase Products (“Services”) in accordance with the Terms and Conditions
(“Terms and Conditions”).
All capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Terms and Conditions.
Cancellation by the Company
Please note that there may be instances where certain Orders placed by you for Products displayed on the Platform cannot be accepted by the Company. We reserve the right, at our sole discretion, to refuse or cancel any Order for any reason.
An Order may be cancelled by the Company under the following circumstances:
a. The Product is no longer available or is temporarily out of stock;
b. The Product has limited quantities and was ordered by another User before your Order was processed;
c. Inaccurate or incomplete shipping address or other details were provided at the time of Order placement;
d. The requested delivery location is outside our serviceable area or is otherwise inaccessible;
e. There are inaccuracies, defects, or errors in Product details, specifications, or pricing;
f. Any malpractice, suspicious, or fraudulent activity is detected in connection with your Order;
g. A quality-related defect in the Product is identified before dispatch; or
h. The User is unavailable at the shipping address at the time of delivery.
If the Company determines that a User is transacting through multiple accounts or fraudulently availing referral or discount vouchers, we reserve the right to:
Cancel any or all pending Orders, and/or
Recover the cost of the Products, collection charges, and other related expenses.
In such cases, the Company may also terminate or delete the User’s account without incurring any liability, and no refund will be provided for Orders cancelled due to fraudulent activity.
The Company may also seek additional verification or information before accepting an Order. We will contact you using the details provided at the time of purchase if your Order (or part thereof) is cancelled or if further verification is required.
If your Order is cancelled after payment has been charged to your card, account, or e-wallet, the Company shall initiate a refund of the transaction amount to the same payment method, as communicated to you.
Cancellation Request by the User
Users may request cancellation of an Order; however, the acceptance of such a request is at the sole discretion of the Company.
If we receive a cancellation request before the Order has been processed or approved, we will cancel the Order and initiate a refund.
A cancellation request for an Order that has already been confirmed will be valid and accepted only if it is made before the dispatch of the Order. Once an Order is dispatched, it cannot be cancelled. You will be notified once your Order is dispatched.
The time of Order placement and dispatch shall be determined solely by the Company, and such determination shall be final and binding.
If a valid cancellation request is received before dispatch, we will cancel the Order and refund the entire transaction amount paid at the time of purchase, using the same payment method used for the transaction.
If a request is made after dispatch, the refund will only be processed after confirmation from the respective seller or warehouse that the Product has been received back in acceptable condition.
Cash on Delivery (COD) Orders
For Orders placed via Cash on Delivery (COD), no cancellation requests will be accepted after the dispatch of the Product. In such cases, the User remains liable to make payment as per the Terms and Conditions and applicable Company policies.
Company’s Decision on Cancellations
The User agrees not to dispute the Company’s decision regarding the determination of dispatch time, eligibility for cancellation, or any applicable cancellation fee. The Company’s decision shall be final and binding in all respects.
Partial Cancellations
In the case of partial cancellation of an Order, the Company will refund the transaction amount corresponding to the cancelled Product(s).
If the payment gateway or payment service provider does not support partial refunds, the Company may cancel the entire Order and refund the full transaction amount. The User may then place a new Order for the remaining Products.
Refund Timelines
Refund processing timelines may vary between 3 to 10 business days, depending on the mode of payment used at the time of purchase and the policies of your payment provider or bank.
How to Cancel an Order
To request a cancellation, please contact our Customer Delight Team at:
contact@wynbee.com
Please provide your Order Number, Registered Email ID, and a brief description of your request.
Governing Law and Jurisdiction
Any dispute or claim arising out of or in connection with this Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
The courts of Mumbai, India, shall have exclusive jurisdiction to settle any disputes arising out of or relating to this Policy.
Effective Date: February 1, 2017